A Message to Our Customers
At Alation, being compassionate, flexible, and transparent during this uncertain time is a primary focus. To that end, we are sharing the policies we’ve adopted to approach our work in a way that adheres to our values and continues to show our commitment to providing the utmost support for our customers. In a time like this, all that any of us can do is quickly and calmly adjust to the circumstances; so we’ll keep you aware of any changes as the situation plays itself out.
Early in the outbreak, we asked all of our employees to work from home and cancel all non-essential travel. By reducing person-to-person contact, we can substantially reduce the risk of spread within and beyond our communities, doing our part to flatten the curve. We are following the guidance and recommendations provided by the US Centers for Disease Control and Prevention, and our HR team is committed to keeping our employees updated on policies and public health risks caused by COVID-19.
We are changing the way we work, but we are not changing our dedication to our customers’ success. Our employees are leveraging digital channels to ensure delivery continuity is seamless and uninterrupted. Our customer support, customer success, and community teams are standing by to help you with anything you need. This is a crucial moment for all of us and we understand it’s up to each of us to remain focused, productive, connected, and to continue to move the ball forward.
Our product and engineering teams are also working remotely and continuing to develop our latest product releases. One of our core values is building for the long term. We understand that people need data, science, and inquisitiveness now more than ever, so we will remain heads-down and continue to build a platform that empowers a curious and rational world.
Our sales and marketing teams will continue to educate the market about our product, however, we know that this is not a time to be pushy. We’re here to help and would like to do so in any way possible. We understand that many of our customers, specifically in the healthcare, hospitality, oil and gas, and transportation industries have been severely affected. We measure our success through customer impact and will continue to partner with your teams so they can find, understand, and trust the data they need to continue to make business decisions and move forward.
Our hearts go out to all those affected directly and indirectly by COVID-19. And, if you and your organization are on the frontlines of fighting this virus, we are here to bring the full power of our resources to help. Please do not hesitate to reach out to us with any questions or concerns or contact me directly if you believe I can be of help.
Chief Executive Officer, Alation
Alation’s Internal Guidelines
In a spirit of sharing and transparency, in this blog post from our CEO we share the policy that we have adopted at Alation in approaching work during this Coronavirus outbreak. We announced this policy to our employees on Friday, March 6, 2020.