Alation Decision Lab | Flight Delay Intelligence: Proactive Passenger Alerts

WHEN: June 25, 2026 | 8:30 AM PT | 45 Minutes | Live, Online

How do we actually use our operational data to proactively notify passengers and reduce call volume without building a custom pipeline from scratch?

It's a question we hear constantly from airline operations and data teams. This Decision Lab was built to answer it. Nearly 1 in 4 U.S. flights ran late or were canceled in 2024, affecting more than 234 million travelers. For passengers with connecting flights, a single delay can cascade into missed connections and unplanned overnight stays. Airlines that fail to proactively communicate disruptions don't just lose operational efficiency; they lose customer trust. The data to fix this already exists. Delay feeds, connection manifests, customer contact records -- it's all there. The problem is that it lives in disconnected systems without a trusted, governed foundation to power automation. Alation changes that. In 45 minutes, you'll see how airline operations and data teams can:

• Connect live flight delay data to customer connection records using governed, trusted data assets in Alation

• Build an intelligent routing workflow in Agent Studio that automatically determines whether to notify the customer directly or escalate to customer support based on delay severity and rebooking complexity

• Set decision logic including thresholds, routing rules, and notification templates with no custom pipeline code required

• Quantify the impact: reduced inbound call volume, improved CSAT scores, and faster rebooking resolution times What Is a Decision Lab?

  A Decision Lab is a live, online workshop built around a real business decision showing how teams operationalize trusted data to drive measurable outcomes. Participate hands-on or simply observe. No prior experience needed.

  The workshop environment will be available until the end of the day, and a step-by-step recorded instruction will be shared.

  Why Attend?

  In 45 minutes, anyone can build a proactive passenger notification agent through the Alation low-code platform, leveraging trusted data.

  What You'll Need

  A computer with internet access. For best experience, use Chrome or Edge.

  We'll provide optional access to a pre-configured lab environment during the session.

  Who Should Join

  • VP / Director of Customer Operations

  • Head of Digital & Innovation

  • Chief Data Officer or VP of Data & Analytics

  • Data Product Managers responsible for operational data

  • Analytics Engineers and Data Platform leads

  • Customer Experience and Loyalty Program Owners Space is limited to keep the session interactive. Reserve your spot!