Alation Decision Lab | Flight Delay Intelligence: Proactive Passenger Alerts

WHEN: June 25, 2026 | 8:30 AM PT | 45 Minutes | Live, Online

About Event: Nearly 1 in 4 U.S. flights ran late or were canceled in 2024, affecting more than 234 million travelers and for passengers with connecting flights, a single delay can cascade into missed connections, unplanned overnight stays, and hundreds of dollars in out-of-pocket costs. Airlines that fail to proactively communicate disruptions don't just lose operational efficiency; they lose customer trust. The difference between a frustrated passenger and a loyal one often comes down to one thing: did they know before they arrived at the gate? Airlines sitting on rich operational data, delay feeds, connection manifests, customer contact records, often can't act on it fast enough because that data lives in disconnected systems without a trusted, governed foundation to power automation. Alation changes that. In 45 minutes, you'll see how airline operations and data teams can:

• Connect live flight delay data to customer connection records using governed, trusted data assets in Alation

• Build an intelligent routing workflow in Agent Studio that automatically determines whether to notify the customer directly or escalate to customer support based on delay severity and rebooking complexity

• Set decision logic including thresholds, routing rules, and notification templates with no custom pipeline code required

• Quantify the impact: reduced inbound call volume, improved CSAT scores, and faster rebooking resolution times What Is a Decision Lab?

  A Decision Lab is a live, online workshop built around a real business decision showing how teams operationalize trusted data to drive measurable outcomes. Participate hands-on or simply observe. No prior experience needed.

  The workshop environment will be available until the end of the day, and a step-by-step recorded instruction will be shared.

  Why Attend?

  In 45 minutes, anyone can build a proactive passenger notification agent through the Alation low-code platform, leveraging trusted data.

  What You'll Need

  A computer with internet access. For best experience, use Chrome or Edge.

  We'll provide optional access to a pre-configured lab environment during the session.

  Who Should Join

  • VP / Director of Customer Operations

  • Head of Digital & Innovation

  • Chief Data Officer or VP of Data & Analytics

  • Data Product Managers responsible for operational data

  • Analytics Engineers and Data Platform leads

  • Customer Experience and Loyalty Program Owners Space is limited to keep the session interactive. Reserve your spot!