Troubleshooting

Alation Cloud Service Applies to Alation Cloud Service instances of Alation

Customer Managed Applies to customer-managed instances of Alation

Problem

Guidance

Test Connection failure - Error extracting token

Please ensure Server Connection values are correct

Test Connection Failure - Invalid License Key

Please ensure a valid License key has been obtained from Alation and is applied in the connector settings

MDE fails with Error Code: 5013, Error Message: The connector responded with the following error message: java.lang.lllegalStateException: Expected BEGIN OBJECT but was STRING at line 1 column 1 path $, Action: Contact Alation support for further assistance."

Check your ThoughtSpot instance is online. If it is on standby please start it.

Link to Source System is not navigating correctly. The link shows as “None”

Please enter the correct Server URI. Example: https://org.thoughtspot.cloud/

Permission Mirroring is not working
Please uncheck the Disable Permission Enforcement setting, like this:
../../../_images/ThoughtspotDisablePermEnforcement.png

You can find this setting in the Thoughtspot connector’s General Settings tab in Alation’s UI. If checked, Alation will not mirror BI permissions. Note this flag does not disable permission extraction on the connector side.

Heap Memory Error during MDE Extraction

Please check the current memory allocation of your connector from the logs. 1 GB is the minimum memory requirement. Please contact Alation Support if you need to increase connector memory