Today I’m very excited to announce three fantastic additions to Alation’s Customer Success Team: Angela Hooper as Vice President of Global Customer Success, Daniel Rose as Vice President of Global Technical Support, and Kartik Hansen as Vice President of Professional Services.
I joined Alation earlier this year and quickly realized that customers who get the most value and positive return on their investment view Alation as a strategic and valued partner to their organization. These appointments come as we continue our commitment to serve our customers with deeper leadership and a more complete offering on the professional services side.
Angela Hooper – Vice President of Global Customer Success
In her new role, Angela will work with our global customers to help them bring their vision for data-driven cultures to life within their organizations. She brings 20 years of experience driving customer-centric technology solutions. Most recently, Angela was Vice President of Customer Success at ThoughtSpot, where she scaled the customer success and field engineering organizations. She’s also led pre and post-sales offerings at Datameer and held various leadership positions at Platfora and IBM Cognos.
What excites me about Angela is that she lives and breathes Alation’s core values. She has an incredibly strong bias for action (#movetheball), which means our customers can expect us to keep pace and deliver with a sense of urgency. Angela understands that what makes Alation the best partner is the right people — especially when they are properly enabled, supported, and passionate about customer impact. I look forward to watching her build on the incredible culture our customers have learned to expect from Alation. Angela is also committed to volunteering and developing the potential of women through her participation in the Junior League Denver Chapter. Alation is a proud ally of nonprofits that support women’s success and Angela’s experience is an extension of that mission.
Daniel Rose – Vice President of Global Technical Support
Alation is quickly emerging as the most critical investment in an organization’s technology stack. Our customers deserve a level of service and partnership that supports this level of criticality. Daniel Rose will play a crucial role in this.
In this role, Daniel is responsible for ensuring our global customers get the most value from our platform and are capitalizing on its robust capabilities. He brings more than 20 years of experience scaling operations and customer success organizations. Previously Daniel served as the Vice President of Customer Success at Imply, where he created and scaled the support, customer success management, and professional services organizations. Prior to Imply, he held other customer success management and leadership positions at Qubole, Unify, Viewpoint and Maxwell Systems.
I’m delighted to welcome Daniel to the team because he holds important qualities that are critical for this role and our growing organization. First, he has the technical expertise to appreciate the breadth and depth of Alation, and understands the constraints and environments that our customers work in when installing, configuring, maintaining and running enterprise grade software, both on-prem and in the cloud. Second, he has the operational experience to build a world-class support organization, designed to meet the dynamic needs of our customers. And third, he not only understands, but deeply appreciates the human element of providing great support; Daniel knows the power of empathy for the customer’s situation and the importance of clear communication and transparency. He thrives on solving customer problems (#measurethroughcustomerimpact).
Kartik Hansen – Vice President of Professional Services
To support data-driven enterprises, Alation has the broadest and deepest connectivity on the market. Similarly, Kartik brings great depth and breadth of experience to Alation.
In his role, Kartik is responsible for Alation’s global professional services team, which onboards new customers and enables them to get value from Alation as fast as possible. If our customers need support standing up the platform, connecting to data sources, performing integrations, or leveraging APIs and integration points, they have dedicated resources to alleviate any and all pain points with these processes.
Kartik brings more than 20 years of experience leading professional services and customer success teams and boasts a successful track record of driving rapid value and broad adoption. Previously, he ran all technical implementation teams at Sumo Logic and led services delivery at NICE Systems and Merced Systems.
Kartik is no stranger to complex data landscapes. What’s unique about Kartik is his long history of supporting some of the biggest global enterprises in on-premise models, coupled with his years of experience supporting customers of all sizes in cloud-native and multi-tenant service models. He has demonstrated the ability to design and deliver services in both the technical and domain consultative realms.
At Alation, we pride ourselves on giving customers the freedom of choice on how they want to consume our platform. Kartik’s unique experience allows him to understand the important nuances of how to best support customers in both models (#buildforthelongterm).
Please join me in welcoming Angela, Daniel, and Kartik to Alation!