Leading a data catalog initiative can be intimidating. We’ve partnered with hundreds of enterprise customers to help them lead digital transformations with confidence.
Take a breath and take a leap: We’ve got you — and you’ve got this!
A Team You Can Depend On
Our team has guided customers across all industries to successful outcomes.
When you partner with Alation, you get a team that offers:
Data Domain Experience
Decades of combined experience in data strategy, data management, and data governance best practices.
Training & Education
Training programs and coaching to support adoption, data literacy, and digital transformation on Alation University.
Best-in-Class Issue Resolution
Rigorous prioritization of your help requests, with clear communication and guidance to get you on track.
Cross-functional collaboration with engineers, product experts, and consultants focused on your success, plus an Alation Community for advice and best practices.
Metrics for Success
97% CSAT (CUSTOMER SATISFACTION SCORE)
97% OF CUSTOMERS SAID THEY'D PURCHASE ALATION AGAIN
94% OF ALATION CUSTOMERS HAVE AT LEAST ONE REPRESENTATIVE IN THE COMMUNITY
A Team Structured for Your Success
Partner with a team of seasoned realists with decades’ combined experience helping organizations use data to drive business value.
The team bringing deep technical knowledge to remove blockers and help you build the technical competencies to achieve results.
Strategy & Programs
The hands-on guide overseeing your data strategy and customer journey, helping you develop cross-functional projects and playbooks to surpass your goals.
“In 18 years at CCHMC I’ve never seen a vendor be so supportive, responsive, engaged, and invested in our success."
"We were just really impressed with your implementation plan and the level of support."
"Alation’s customer success team is great, they are very knowledgeable and helpful. I work with a lot of vendors and Alation is very approachable and supportive."
"Rachel, Kai, Paul, Aria and the whole team have been really fantastic through the Right Start, really quick to answer questions."
"We love the way you always work with us. We really appreciate your time and effort in giving support to solve all my questions and issues. Keep doing the good work you always do! Really appreciated!"
Our Path to Success
We work with you to define your user needs, train and educate, and launch communications plans that share best practices.
We help you capture and share stories that illuminate your data catalog ROI to build your use case pipeline.
Build Competencies & Champions
We guide you through finding and building champions with the right product knowledge to support value realization — from planning to delivery.
Meet the Team
Our Customer Success Organization
Professional Services (PS)
Our PS team is experienced in helping customers successfully migrate from other products to the data catalog. We’ve also guided customers on how to integrate the catalog into their existing ecosystem of data intelligence tools.
- Right Start: Enjoy a prescriptive implementation, driven by your use cases, for a successful go-live.
- Data Governance: Get expert guidance that helps you align governance with business goals, so you can democratize data while also reducing risk.
- Data Quality: Integrate your chosen suite of data quality tools into Alation, embedding DQ metrics, results, and warnings directly into user workflows.
- Technical Account Manager Program: Partner with a seasoned technical advisor who becomes a part of your account team and is solely focused on your success.
- Expert Services: We offer a deep bench of consultants, professionals, and strategic partners to guide you through your toughest technical challenges.
- Worldwide Support Presence: Our support engineers are strategically located all over the world to deliver help fast.
- Knowledge-centered Service: Every challenge is an opportunity to learn. We capture technical insights from every customer interaction and convert them into knowledge articles. This enables customers and Alation support engineers to self-serve and resolve product issues faster.
- Escalation Management: Swift decision-making and sound judgment form the backbone of our technical resources team. They’re your main contact, working with Alation’s functional teams to prioritize and resolve cases.
- Levels of Support: Choose the level best for you!
- US-Only: Enjoy world-class customer support, guaranteed on US soil, 7 days a week. All support tickets are handled by expert engineers within the US.
- Alation Cloud Service for Government (Coming in 2023)
- Mission Critical: Our highest support level provides best-in-class attention, with personalized, technical support service. Minimize worry (and downtime!).
Learning & Communities
- Customer Community: Enjoy access to events, Alation experts, discussion boards, developer documents, and quarterly updates on our product roadmap.
- Alation University: Supercharge your team’s data literacy IQ with certification and governance programs, badges, and demos.
- Documentation: Whether you’re an admin or an end user, robust documentation ensures you can understand and use the product for a range of use cases. Access release notes, install & upgrade guides, a connectors matrix, APIs, and more.
Join the Team!
Keen to join a world-class team that’s passionate about helping people do more with data?