Customer Case Study
NTT DOCOMO Enhances AI Data Trust and Boosts Analyst Productivity by 10X
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With 90 million subscribers and 100 million d POINT CLUB members, NTT DOCOMO, Japan’s largest mobile communications provider, needed to speed data search and discovery and boost data utilization for decision-making. After implementing Alation, NTT DOCOMO achieved a tenfold increase in analyst productivity and reduced workloads by 30% due to enhanced self-service and faster time to insights. With over 7,000 registered users and 3,000 active monthly users of Alation, DOCOMO has significantly accelerated data access and insights across the organization, fostering a stronger data culture through governed access and a deeper understanding of data. Alation, which integrates seamlessly with Snowflake, enables DOCOMO analysts to use AI to create detailed customer profiles, optimizing service recommendations and interactions. By centralizing data knowledge and fostering collaboration, DOCOMO ensures high-quality, actionable insights, driving business growth and enhancing customer experience across its vast array of services.
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